Terms of Service

1. Acceptance of Terms

By accessing the FindCabz website or booking a taxi through our phone, WhatsApp, or online platform, you agree to comply with and be legally bound by these Terms of Service. These terms apply to all users who utilize our taxi services including local rides, airport transfers, and outstation travel.

If you do not agree with any part of these terms, you should refrain from using our services.

2. Booking and Confirmation

• Taxi bookings can be made through phone calls, WhatsApp, or the FindCabz website.
• Once your booking is confirmed, you will receive driver and vehicle details prior to pickup.
• Customers must provide accurate pickup location, destination, date, and time when booking.
• Incorrect booking details may result in delays or additional charges.
• FindCabz reserves the right to refuse or cancel bookings if necessary for safety or operational reasons.

3. Cancellation Policy

• Customers may cancel a booking free of charge up to 2 hours before the scheduled pickup time.
• Late cancellations or no-shows may incur a cancellation fee.
• If FindCabz cancels a ride due to unforeseen circumstances such as vehicle issues or driver unavailability, we will inform you immediately and assist in arranging an alternative ride where possible.
• Refunds, if applicable, will be processed through the original payment method.

4. Fares and Payment

• Fare estimates are provided during booking based on route, vehicle type, and trip duration.
• Final fares may vary due to traffic conditions, route changes, waiting time, or additional stops.
• Additional charges such as toll taxes, parking fees, interstate permits, or night charges may apply.
• Payments may be made through cash or digital payment methods such as UPI (Google Pay, PhonePe, Paytm).
• Corporate customers may request GST invoices for eligible bookings.

5. Passenger Responsibilities

• Passengers must be ready at the pickup location at the scheduled time.
• Waiting time beyond a reasonable grace period may result in additional charges.
• Passengers must ensure that luggage does not exceed vehicle capacity.
• Passengers are responsible for maintaining respectful conduct with drivers.
• Any damage caused to the vehicle by passengers may result in repair charges.
• Illegal items, hazardous materials, or prohibited substances must not be carried during the ride.

6. Driver Conduct and Safety

• FindCabz strives to work with experienced and professional drivers.
• Drivers are expected to follow traffic laws and maintain professional behavior at all times.
• Drivers may refuse service if passengers are intoxicated, abusive, or pose a safety risk.
• Any complaints regarding driver behavior should be reported to FindCabz immediately for investigation.

7. Service Availability

While FindCabz aims to provide reliable taxi services at all times, availability may vary depending on demand, weather conditions, road closures, or other unforeseen circumstances.

We make every effort to provide timely service but cannot guarantee exact pickup or arrival times due to factors beyond our control.

8. Limitation of Liability

• FindCabz is not responsible for delays caused by traffic congestion, road conditions, weather events, or other external factors.
• We are not liable for missed flights, appointments, or events resulting from such delays.
• Our liability for any claim related to taxi services is limited to the total fare paid for the affected trip.
• FindCabz shall not be liable for indirect or consequential damages arising from the use of our services.

9. Lost or Forgotten Items

Passengers are responsible for their personal belongings during the ride. FindCabz is not liable for items left in the vehicle after the trip.

If an item is found, our team will attempt to contact the passenger. Return of lost items may involve shipping or delivery charges.

10. Website Usage

• The FindCabz website is intended for informational and booking purposes only.
• Users must not attempt to misuse the website or interfere with its operation.
• Unauthorized access, data scraping, or malicious activity is strictly prohibited.

11. Privacy and Data Protection

Your privacy is important to us. Personal information collected during bookings is handled according to our Privacy Policy. By using our services, you agree to the collection and use of information as described in that policy.

12. Modifications to Terms

FindCabz reserves the right to update or modify these Terms of Service at any time without prior notice. Any changes will be posted on this page along with the updated effective date.

Continued use of our taxi services after updates indicates acceptance of the revised terms.

13. Governing Law

These Terms of Service are governed by the laws of India. Any disputes arising from the use of FindCabz services shall be subject to the jurisdiction of the courts located in Gurgaon, Haryana.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

📞 +91 8051984539
💬 WhatsApp Support
✉️ findcabznow@gmail.com